Terms of Service
Effective Date: [July 2025]
1. About Us
Bright Soul is led by Amanda Mitchell and provides community and bespoke choir workshops, singing events, and private one-to-one vocal coaching.
Bright Soul Choirs rehearse for a minimum of 30 weeks annually, with additional sessions, events, and performances scheduled throughout the year. All term dates are published on our website or communicated directly via email.
Please direct all performance or event participation enquiries to Amanda Mitchell. Engagement in additional activities is subject to scheduling availability and the choir’s financial capacity.
2. Music and Materials
All song arrangements, lyric sheets, choreography, and branded materials shared with members are strictly for personal use. These materials must not be shared, reproduced, or used for commercial purposes.
Access to resources is contingent upon membership fees being current. Membership provides access to learning tools, including lyric sheets and, where available, harmony MP3s.
3. Fees and Membership
Membership fees may be paid termly, half-termly, or monthly via subscription. We reserve the right to amend fees, with a minimum of one month’s written notice provided. Continued participation following this notice constitutes agreement to the new fee structure.
Direct debit subscriptions will adjust automatically to reflect pricing updates.
4. Subscription Plans
Subscriptions are designed for members intending to participate regularly and must be established prior to the autumn term. Payments are distributed over 10 months and continue monthly unless cancelled in writing.
Subscriptions are managed by third-party providers (Stripe or GoCardless) regulated by the Financial Conduct Authority. Bright Soul does not store or access your financial details.
If a payment fails, alternative payment arrangements will be requested. Subscription fees are non-refundable.
5. Cancelling Your Subscription
To cancel, members must provide written notice one calendar month in advance. Final payments may still be due during this notice period. Members are responsible for managing their cancellations. No refunds will be issued for missed sessions due to illness or personal circumstances.
6. Term, Concert, and Workshop Bookings
Details and pricing for terms, workshops, and events are available on our website and subject to change.
Bookings must be paid in full in advance. All bookings are non-refundable and non-transferable. If purchasing a 5-session pass, it must be used within 5 consecutive weeks.
Booking confirmations are issued by email and are only valid for the named individual.
7. Attendance and Absence
Refunds and session rollovers are not provided for member absences. Should Bright Soul Choir cancel or reschedule a rehearsal, an alternative date will be arranged.
8. Choir Participation
Bright Soul welcomes adults aged 18 and over—no audition necessary. Choirs include soprano, alto, and tenor sections. All members are valued regardless of background, identity, or beliefs.
Members are encouraged to disclose any health or access needs to ensure inclusive participation.
9. Expectations of Members
To maintain a respectful, inclusive environment, members must behave considerately at all times. Rehearsals and performances must be attended free from the influence of alcohol or recreational drugs.
Members are expected to record sessions to aid personal learning and keep mobile phone use to a minimum. For urgent matters, members may step out discreetly.
Punctuality is expected. Refrain from excessive talking during rehearsal.
10. Health & Safety
Members have a duty of care for themselves and others. Known health and safety concerns at venues will be communicated in advance. Any issues should be raised directly with Amanda Mitchell.
Bright Soul is not liable for personal injury, illness, or loss arising from participation in its activities. Vocal health remains the responsibility of the member. Please consult a healthcare professional if unsure about your fitness to sing.
11. Infectious Diseases Protocol
All members must comply with up-to-date health measures, which will be issued separately and revised as necessary.
12. Event Changes and Cancellations
Bright Soul reserves the right to alter, reschedule, or relocate events due to circumstances beyond our control. In the event of future lockdowns, activities may be moved online or cancelled.
We do not accept liability for costs incurred due to such changes, including travel or accommodation expenses.
13. Complaints
We are committed to fostering an open and respectful environment in our choir community. While we strive for excellence and smooth-running rehearsals and events, we understand that sometimes things may not go as planned. If you find yourself dissatisfied or have concerns, we encourage you to raise these with care and thoughtfulness.
Before making a complaint, please pause to consider the matter and whether it could be approached through a constructive conversation. Remember, all members—including the choir leader—are only human, and we ask that everyone treat one another with empathy and respect. Please ensure your complaint is made to seek a positive resolution, rather than expressing frustration.
If, after reflection, you feel your concern needs to be addressed formally, please follow this process:
Contact Amanda Mitchell directly, either in person or by email, outlining your concerns with as much clarity and detail as possible.
Allow a reasonable time for Amanda to respond and work towards a resolution. Some matters may take a little time to investigate and resolve.
If your issue is particularly sensitive or you feel unable to approach Amanda directly, ask a trusted choir member to help facilitate the conversation.
Your voice matters, and we are committed to learning and improving together. However, we kindly ask that complaints be made after careful consideration, and always with respect for all involved.
14. Limitation of Liability
Our website may link to external sites. Bright Soul is not responsible for the content or privacy practices of third-party websites.
15. Privacy & Data Rights
You may request access to, correction or deletion of personal data we hold. You also have the right to restrict or object to processing and to request data transfer to a third party.
To exercise these rights or for any data queries or concerns, please contact Amanda Mitchell via https://brightsoul.co.uk/contact.